Fill Your Agent's Knowledge Gaps from Your Own Documents
November 8, 2026
Every question your agent can't answer is a gap in its knowledge base, and most experts have already written the answer somewhere: a proposal, a slide deck, an old email, a page of notes. This playbook uses the AI tool you already work in, such as Claude or ChatGPT, to find those gaps, look for what you've already written, and turn it into content for your agent, with your approval at each step. Plan on about 20 minutes for your first batch.
Your delegate and your emissary
Two kinds of agent are at work here: your personal AI tool, and your Answers From Me knowledge agent.
Your personal AI tool is your delegate. It works privately, with access to your files, drives and email, and does tasks on your behalf. Your Answers From Me agent is your emissary. It speaks for you in public, answering your audience from only the knowledge you've chosen to give it. Using a Personal Agent? You Might Need an Emissary, Too explains why you want both, and why one shouldn't do the other's job.
Filling gaps is where they work together: your personal agent searches your private material and drafts, you decide what's fit to share, and only that reaches your public-facing knowledge agent.
What you need
- An Answers From Me expert account, on any plan
- An AI tool connected to Answers From Me. The MCP Server article has the one-time setup
- Your material where your AI tool can reach it: files it can read, or sources you've connected to it, such as a drive or your email. Check your AI tool's documentation for what it can connect to
The steps
1. Find and group the gaps
Ask:
Help me fill the knowledge gaps in my Answers From Me agent.
In Claude, you can also pick Fill knowledge gaps from the connector's
prompts, or in Claude Code run /mcp__afm__fill_gaps (if you named the server
afm). In ChatGPT, the plain request is all you need.
Your AI tool lists the questions your agent couldn't answer recently and groups similar ones, so five ways of asking about pricing become one topic. To go further back than the last week, ask it to.
2. Look in your own material
For each topic, your AI tool looks for what you've already written on it, in the files and connected sources it can reach. Where you have nothing written, you can have your personal agent interview you. A two-line answer you dictate is fine.
3. Review each draft
Your AI tool drafts content from your material, in your voice, and shows it to you. Read it closely. Once added, it becomes part of what your public agent answers from, so it should be something you'd be happy to say to anyone who asks. Edit it, approve it or skip it.
Drafts come from your private material, so look out for anything that shouldn't be public: client names, prices you quote only privately, internal notes.
4. Add it
When you approve a draft, your AI tool adds it to your knowledge base with a
clear title and a short name, such as group-coaching. Adding again
under the same name later replaces it, so you can keep it up to date. Your
agent starts answering from it once it's indexed, usually within a few
minutes.
A worked example
The gap. Three seekers this month asked some version of "Do you run group coaching, and what does it cost?" Your agent had nothing on group coaching, so it said so.
The search. Your AI tool found a proposal you sent a client in the spring, in your connected drive, with a section on group programs. It also found an email where you'd mentioned a minimum group size.
The draft.
Group coaching
I run group coaching for teams of 4 to 10 people, as a six-session program over three months. Each session is 90 minutes, online. Pricing depends on group size; get in touch for a quote.
The proposal named a specific client and their rate, so you asked your AI tool to leave both out, and changed "get in touch for a quote" to point to your booking page.
The addition. You approved the draft, and your AI tool added it as "Group
coaching" under the name group-coaching. A few minutes later, you asked your
agent about group coaching to check, and it answered from the new content.
If your material is a file your AI tool can't read, such as a PDF on your desktop when you're in a hosted chat, you have a few options. Some AI tools show a file picker for uploading it, but not every tool can. You can also upload it on the Knowledge page in the Answers From Me app. See Add files for the options and what to do if an upload is blocked.
Where to go from here
Make gap-filling part of a weekly review, so gaps get closed while they're fresh: ask your AI tool for your weekly Answers From Me review, or use the Weekly review workflow. Manage Your Agent from Claude or ChatGPT covers everything else you can do from your AI tool.